'Customers more like a spouse, not a king' : Narayanan Wednesday, August 29, 2007 www.expressindia.com
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Business
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The Vice Chairman of Cognizant and Chairman of NASSCOM, Lakshmi Narayanan said that the adage 'customer is king' is no longer applicable. Instead, the customer is more like a spouse, wherein companies need to be choosy in selecting the customers.
